Six core principles that underpin how we manage your personal data
High-Level Encryption
All your personal data and financial transactions are transmitted and stored using 256-bit SSL encryption that meets international security standards.
No Data Sales
Rp99k has never and will never sell, rent or disclose your personal data to third parties for marketing purposes without your consent.
Control Is in Your Hands
You have the full right to access, correct, transfer, or request the deletion of your personal data from rp99k's systems at any time.
Minimal & Secure Storage
We only retain data that is strictly necessary for platform operations. Data that is no longer needed is disposed of in accordance with established security procedures.
Full Transparency
This Privacy Policy is written in clear, plain language. We do not hide anything in small print.
International Standards Compliance
Rp99k's privacy practices are designed in accordance with internationally recognised data protection standards, ensuring your data is handled responsibly.
1 Introduction
Rp99k values the privacy of every member who uses our platform. This Privacy Policy ("Policy") explains in detail how we collect, use, store, share and protect your personal information when you use the rp99k.vu website, the rp99k mobile app and all services we offer.
By registering an account or using any rp99k service, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this Policy, please stop using our platform.
This policy should be read together with Terms and Conditions rp99k which forms part of the overall agreement between you and our platform. For any enquiries, our support team is ready to assist via live chat or email.
2 Personal Data We Collect
Rp99k only collects information that is genuinely necessary to provide you with a safe, fair and quality service. The following are the categories of data we collect:
Data You Provide Directly
- Full name, date of birth, identification card number, or passport number
- Email address, phone number, and residential address
- Bank account details or payment methods used for deposits and withdrawals
- Identity verification documents (KYC) such as an ID card, passport, or utility bill
- Any information you share when communicating with our support team
Automatically Collected Data
- IP address, device type, operating system, and web browser used
- Game session data includes games played, wagers, wins, and losses
- Deposit and withdrawal transaction history
- Platform usage patterns, pages visited, and time spent online
- Technical logs and diagnostic information for troubleshooting purposes
| Data Category | Primary Purpose | Mandatory / Optional |
|---|---|---|
| Name & Date of Birth | Identity verification (KYC) | Mandatory |
| Email Address | Login, notifications & communications | Mandatory |
| Payment Information | Processing deposits & withdrawals | Mandatory |
| IP Address & Device | Security & fraud prevention | Automatic |
| Game Session Data | Game records & audit | Automatic |
| Phone Number | Two-factor authentication (2FA) | Highly Recommended |
3 How We Use Your Data
The personal data we collect is used solely for clear and legitimate purposes. rp99k will not use your data for any purpose other than those stated below without obtaining your consent first.
- Account Management: Creating, verifying, and maintaining your member account, including required KYC processes
- Service Provision: Enabling access to all games, Live Casino, sports betting, and bingo on the rp99k platform
- Transaction Processing: Managing deposits, withdrawals, and all other financial transactions efficiently and securely
- Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and platform abuse
- Legal Compliance: Fulfilling legal and regulatory obligations applicable to our operations
- Customer Support: Responding to inquiries and resolving issues reported by you
- Service Communications: Sending important notifications related to your account, transactions, and service changes
- Platform Improvement: Analyzing usage patterns to improve the functionality and user experience of the rp99k platform
- Responsible Gaming: Monitoring playing patterns to identify signs of problem gambling and offer support where needed
4 Data Processing Basis
All personal data processing by rp99k is carried out on a lawful and recognised basis. Depending on the type of data and its purpose, the processing bases we apply are:
- Contract Performance: Processing required to provide the services you have requested, including account management and financial transactions
- Legal Obligations: Processing required to comply with applicable laws, including KYC and anti-money laundering compliance requirements
- Legal Validity: Processing for security, fraud prevention, and platform improvement purposes that does not override your fundamental rights
- Authorization: For marketing communications and other purposes that require your consent, we will request your explicit permission
5 Data Sharing with Third Parties
Rp99k does not sell, rent or disclose your personal data to third parties for their own marketing purposes. However, there are limited situations where we may share your data with trusted parties:
- Payment Service Providers: To process deposits and withdrawals, the necessary transaction data is shared with payment providers that have passed our security review
- Game Software Providers: Slot game and Live Casino providers may receive session data required for their game functions
- KYC & Compliance Services: Trusted third-party identity verification service providers to assist with the KYC process
- Legal Authority: When required by law or a valid court order, we will disclose the necessary data to the relevant authorities
All third parties working with rp99k are bound by strict confidentiality agreements and are only permitted to process your data for the specific purposes we define.
6 Data Security Measures
Rp99k continuously invests in security technologies and procedures to ensure your personal data is always protected from unauthorised access, loss or misuse.
Key data security measures we implement include:
- 256-bit SSL Encryption: All communications between your browser/app and rp99k servers are protected with high-level encryption
- Server Security: Data is stored on secure servers with strict physical and digital access controls
- Restricted Access: Only staff who require access to members' personal data are permitted to do so, and they are bound by confidentiality agreements
- Continuous Monitoring: 24/7 monitoring system to detect any suspicious activity or unauthorised access attempts
- Regular Security Audits: Internal and external security reviews are conducted regularly to identify and address any vulnerabilities
- Two-Factor Authentication: 2FA is available to all members as an added layer of protection for your account
7 Cookies & Tracking Technologies
Rp99k uses cookies and similar tracking technologies to enhance your experience and ensure the core functions of the platform run smoothly.
The types of cookies we use include:
- Essential Cookies: Required for core platform functions such as login session verification, security, and navigation. These cookies cannot be disabled.
- Functional Cookies: Saving your preferences such as language, currency, and display settings for a more personalized experience.
- Analytics Cookies: Helps us understand how the platform is used in aggregate for improvement purposes. This data does not personally identify you.
- Security Cookies: Used to detect suspicious login attempts and protect your account from unauthorised access.
You can manage cookie settings through your web browser, but please note that disabling certain cookies may affect the functionality of the rp99k platform.
8 Cross-Border Data Transfers
As an online platform operating globally, your personal data may be processed or stored on servers located outside Malaysia. In such cases, rp99k ensures that protection equivalent to local standards is upheld through:
- Use of recognized standard contractual clauses for international data transfers
- Ensuring data recipients outside Malaysia are bound by adequate data protection agreements
- Only transfer data that is strictly necessary for service operations
9 Your Rights Regarding Personal Data
As the owner of your personal data, rp99k fully recognises and respects your rights. You have the right to:
Right to Access
Request a copy of the personal data we hold about you at any time.
Right to Rectification
Request correction of inaccurate or incomplete data in our records.
Right to Erasure
Request deletion of your personal data under certain permitted circumstances.
Right to Data Portability
Receive your data in a machine-readable format for transfer to another platform.
Right to Object
Object to the processing of your data for specific purposes, including direct marketing.
Right to Restriction
Request a restriction on the processing of your data while any dispute is being resolved.
10 Data Retention & Deletion
Rp99k retains your personal data only for as long as necessary for the purposes stated in this Policy or as required by applicable law.
The general retention periods we follow are:
- Active Account Data: Throughout the active period of your account and for the required duration after account closure to fulfil legal obligations
- Transaction Records: Retained for the period required by financial and anti-money laundering regulations
- KYC Documents: Retained for the minimum period required by the relevant authorities
- Technical Log Data: Retained for a shorter period, depending on security requirements
When data is no longer needed, it is securely disposed of using recognised data deletion procedures to ensure it cannot be recovered.
11 Children's Data Protection
The rp99k platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals below this age.
If we find that we have inadvertently collected data from someone under the age of 18, we will take immediate steps to delete that data and close the associated account.
12 Amendments to This Privacy Policy
Rp99k reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the technologies we use. The latest update date will always be displayed at the top of this page.
For significant changes, we will make reasonable efforts to notify you via in-platform notifications or through the email registered to your account. Continued use of the rp99k platform after changes are published will be considered your acceptance of the updated Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how your data is managed by rp99k.
13 Contact Us About Privacy
If you have any questions, concerns, or complaints regarding how rp99k handles your personal data, please do not hesitate to contact us:
- Live Chat: The fastest way – available 24/7 via the chat icon on the rp99k platform
- Email: [email protected] (displayed as text only)
- FAQ: Visit FAQ page us for answers to frequently asked questions about privacy
We will endeavour to respond to all privacy-related enquiries within 5–10 business days. For complaints that cannot be resolved internally, you have the right to lodge a complaint with the relevant data protection authority.